Account

Delete account

You can ask us to permanently delete your Torqvoy account and the data that goes with it.

How it works

  • Send the form with the email address on your account.
  • We'll reply from our team to confirm the account is yours. We never delete an account without that confirmation.
  • Once you've confirmed, we delete your account within 30 days and email you when it's done.

What gets deleted

  • Your profile, photo, garage and emergency contacts
  • All your recorded rides, tracks, stats and ride photos
  • Your posts, comments, likes and marketplace listings
  • Messages you've sent, which will show as "deleted" to the people you sent them to
  • Your followers and following lists, and group rides you created

What we keep

  • Backups are removed within a further 30 days.
  • Records the law requires us to keep, such as subscription receipts held by Google Play or the App Store.
  • Hazard pins you added, with your name removed, so other riders stay safe.

A Premium subscription is billed by the store. Cancel it in Google Play or the App Store too, because deleting your account doesn't stop billing.